Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greet and interact with patients, visitors, and staff in a pleasant and professional manner
• Checks in patient with or without appointment
• Registers new and establish patients including newborns
• Pre-registers new schedule patients and newborns
• Verifies patient’s demographics in the Practice Management system every visit
• Creates cases (Title X) and OB
• Collects, and updates patient insurance card/information or alternative method of payment
• Into the Practice Management system every visit
• Collects payment prior office visit and gives receipt when payment is collected
• Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and , Newborn applications, Manage Care Primary Care Provider transfer requests,(PCP)
• Assist Clinical staff with Emergency medical card coverage
• Checks patient out; schedules return appointment, as needed
• Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically or request charts if applicable
• Verifies appointments by making the second call the day of the appointment
• Process missed appointments and notify the provider by sending flags electronically
• Assist your Care Team in completing tasks
• Balance monies with daily and deposit slip report ; secures positing or retrieve charges as needed  
• Secures all cash collections and deposit envelope monies in the safe
• Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance
• Performs other related duties as assigned

WORKING CONDITIONS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

QUALIFICATIONS

Education:

High School Diploma or equivalent Medical Office Assistant program

Experience:

At least one-year experience in customer service, or Medical Office

Demonstrated Competencies:

Must have good organization and clerical skills as well as excellent communication skills.  Fluent in English/Spanish; orally and written