Republic Bank is a full-service bank located in the Chicagoland area. With 19 locations and over 55,000 surcharge-free ATMs, Republic Bank is always looking for ways to be accessible to their clients. They are currently looking for a full-time bank teller for the the Berwyn branch located on 2136 S Oak Park Ave, Berwyn, IL 60402. 

General function:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. The Teller/Associate Banker is responsible for performing accurate account transactions and functions which mirror the sales process (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in their daily work to create a positive client experience.

Responsibilities:
 

• Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items

• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors
• Greet and welcome every client as they enter the branch; acknowledge by name, if known
• Consistently meet or exceed referral sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers
• As needed, perform account opening and account maintenance duties
• Deliver superior customer service with both internal and external customers and escalate issues to management when necessary
• Provide access and servicing to safe deposit box customers
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls
• Address customer problems with professionalism and sound judgment
• Maintain open and honest communication with Branch team members
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing Branch as needed
• Maintain a well-developed working knowledge of the complete line of products and services offered
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training
• Actively participate in bank promotional events and product/service initiatives in order to support bank sales and service goals
• Represent the bank in the community in a professional manner
• Follow all Branch standards including maintaining a well-organized and prepared work environment

• Extensive cash handling, which requires ability to perform basic math functions
• Basic computer skills
• Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times
• Ability to properly read and write well enough to communicate in both oral and written form
• Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
• Must have the ability to demonstrate a sales initiative
• Need to have flexibility in scheduling
• High School Diploma or its equivalent