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  • BDC Seminar | A Guide To Customer Success

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    Name: BDC Seminar | A Guide To Customer Success
    Date: February 21, 2019
    Time: 11:30 AM - 1:00 PM CST
    Registration: Sorry, public registration for this event has been closed.
    Event Description:
    Did you know that It costs more to attract new customers than it does to take care of the ones you already have? At the end of the day, your customer service affects the bottom line. As a business, it is essential that you have a customer service plan in place for you and your team.
    With over 13 yrs of experience in the customer service industry, our speaker, Joshua S. Reed from Tier One Consulting LLC will cover some essential Do’s and Don’ts along with the key points below.
    • Staff Training.
    • Is the customer always right?
    • Do your employees know the policy for returns, food not prepared correctly or “I want my money back”?
    • When customers want to give their feedback (good or bad), is there different options on how they can respond to the employee/company






    Connie's Family Restaurant & Cocktails
    Event Room
    3271 S Harlem Ave
    Berwyn, IL 60402

    Date/Time Information:
    Thurs, February 21
    Seminar: Noon -1:00 PM
    Please arrive at 11:15 AM for check-in
    11:30 AM Lunch
    12:00 PM Session begins
    1:00 PM Q & A
    Lunch Included in fee.
    Contact Information:
    Berwyn Development Corporation
    Early bird registration by Feb 17 at 11:30 AM is $15 for BDC members/$20 for non-members. After this date and at the door, $20 for BDC members/$25 for non-members.
    NOTE: Early bird discounts applied at checkout.
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