Did you know that It costs more to attract new customers than it does to take care of the ones you already have? At the end of the day, your customer service affects the bottom line. As a business, it is essential that you have a customer service plan in place for you and your team.
With over 13 yrs of experience in the customer service industry, our speaker, Joshua S. Reed from Tier One Consulting LLC will cover some essential Do’s and Don’ts along with the key points below.
- Staff Training.
- Is the customer always right?
- Do your employees know the policy for returns, food not prepared correctly or “I want my money back”?
- When customers want to give their feedback (good or bad), is there different options on how they can respond to the employee/company